Shipping & Delivery

All Joyvena orders are processed within 24 business hours after payment confirmation. Shipments from Asia are processed especially fast, as dispatch is made directly from our Asian hubs.

• Asia: 3–7 business days (very fast due to local shipping)
• USA & Canada: 7–15 business days
• Europe: 7–15 business days
• Latin America: 10–20 business days
• Oceania: 10–20 business days

Delivery windows are estimates and may vary due to customs clearance, weather, or local courier delays.

Shipping costs depend on your destination and will be calculated at checkout. Some orders may qualify for free shipping promotions, which will be clearly displayed at checkout.

International shipments may be subject to customs duties, taxes, or additional charges imposed by the destination country. These costs are the responsibility of the customer.

• You will automatically receive a tracking number by email as soon as your order ships.
• If your package shows as delivered but you can’t locate it, please check with household members and neighbors, verify the address, and contact the carrier.
• Need help? Reach us via the Let’s Talk page and we’ll assist you.