Refund policy

Return & Refund Policy – Joyvena

Last updated: February 17, 2026

At Joyvena, we are committed to your satisfaction. Please review this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 30 calendar days from the date of delivery.

To be eligible for a return:

  • The item must be unused and in the same condition in which it was received.

  • It must be returned in its original condition and properly protected to prevent damage during transit. We recommend using the original packaging or equivalent protective packaging to ensure safe return.

  • Proof of purchase (order confirmation or receipt) is required.

We reserve the right to refuse returns that do not meet these conditions.

2. How to Initiate a Return

To initiate a return, please contact us at:

Email: joyvena@outlook.com

Include your order number and the reason for the return.

Once your request has been reviewed and approved, we will provide return authorization instructions and confirm the address of our authorized U.S. return center so you may proceed with shipping.

Returns sent without prior authorization may not be accepted.

3. Authorized U.S. Return Center Address

All approved returns must be sent to:

Joyvena
10685-B Hazelhurst Dr. #41021
Houston, TX 77043
United States

Please do not send items to this address without prior return approval.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or incorrect due to an error attributable to Joyvena.

  • Original shipping costs are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost return shipments.

5. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery, providing photographic evidence. We will evaluate the case and, if applicable, offer a replacement or refund.

6. Refund Process

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

If approved:

  • The refund will be issued to the original payment method used for the purchase.

  • Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

7. Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons. These exclusions will be clearly indicated on the product page where applicable.

8. International Orders

Customers outside the United States are responsible for return shipping costs, customs duties, or any related charges unless the return is due to a confirmed defect or shipping error attributable to Joyvena.

9. Policy Modifications

We reserve the right to modify this Return & Refund Policy to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the corresponding revision date.

 

For any questions regarding returns or refunds, please contact us at:

For any questions regarding returns or refunds, please contact us at:

Email: joyvena@outlook.com